My Role After Leaving Corporate Life: Insights from Helm 360 Consult Ltd

Transitioning from Corporate to Consultancy

I started Helm 360 Consult Ltd in 2020, after nearly 30 years of working in claims operations, planning, and digital delivery. My experiences in various roles have given me a deep insight into the real-world challenges faced across the claims end-to-end value chain.

Today, I lead a consultancy that helps insurance-sector SMEs and supply chains craft credible, commercially focused ESG (Environmental, Social, and Governance) strategies. We work on enhancing governance transparency while avoiding unnecessary red tape. Additionally, we aim to increase social value without reinventing the wheel. Most importantly, we keep our strategies practical and real. I also collaborate with other ESG specialists, ensuring that our clients tap into the best knowledge and application available.

My Journey as an Expert in Camelot

How Long Have I Been an Expert?

Since October 2020, I have been a recognized expert in the Camelot community.

Participating in Road Tests

I have joined several Road Tests, where I have observed how a single piece of well-placed advice can change the course of a product or proposition. What seems obvious to us might be a game changer for someone else. These experiences serve as a brilliant way to give back to the community while staying engaged with new ideas and methodologies.

Active Participation in Camelot Special Interest Group

I am not a formal leader in any Camelot Special Interest Group, but I actively engage in ESG and insurance-related discussions. There is immense value in collaborative insights, particularly when it comes to regulation, consumer expectations, and sustainability—especially within claims.

My Areas of Expertise

• Claims

• Sustainability

• Systems Thinking

  
  

Reflecting on My Career

A Proudest Achievement

One of my proudest achievements involves utilizing my "claims battle scars" to promote better social outcomes through ESG. This work is meaningful and grounded in real experiences.

Another noteworthy chapter in my career was leading Innovation for Aviva UKGI Claims. My son often reminds me of my tech knowledge, humorously stating that I can barely work the TV remote!

Duration in the Industry

I have 33 years of experience in claims, with 5 of those years focusing specifically on sustainability (particularly in social and governance areas), alongside around 10 years applying systems thinking.

About My Company: Helm 360 Consult Ltd

Online Presence

You can find more information about my work at www.360helm.info.

Connecting on LinkedIn

Feel free to connect with me on LinkedIn: www.linkedin.com/in/helenangell360.

Notable Projects and Professional Highlights

Some of my recent projects include:

• Coaching operational leaders through systems thinking interventions across industries like insurance tech, transport, and cybersecurity. This work helps teams navigate complexities and deliver meaningful, sustainable changes.

• Developing ESG frameworks for supply chain SMEs. These frameworks focus on social value and governance, partnering with environmental experts to streamline delivery and ease the client’s workload.

• Leading a multi-year ESG program for UK claims providers that aligns carbon reduction efforts, Consumer Duty compliance, and insurer reporting needs.

  
  

On a personal note, I am learning Danish, thanks to my Danish husband and our bonus kids. Spending time between the UK and vibrant Copenhagen adds an intriguing dimension to my life, both personally and professionally.

Unique Selling Point

What makes Helm 360 Consult Ltd unique? We blend deep claims knowledge with ESG strategy, making sustainability achievable for frontline teams and leadership alike. Our approach is grounded and commercially sound, devoid of unnecessary jargon. We provide expert ESG insights without the hefty price tag common to large consultancies.

Words to Live By

My favorite quote is “Start where you are. Use what you have. Do what you can.” – Arthur Ashe. This quote serves as a constant reminder that meaningful impact arises from small, purposeful actions. Whether transforming claims, scaling a business, or shaping an ESG roadmap, it’s about making the most of what you have.

Future Professional Goals

In the upcoming year, I aim to expand the social and governance impact of ESG in claims. This focus aligns with supporting Consumer Duty and ensuring fair value. I plan to launch a series of "ESG Essentials" packages tailored to SMEs in the insurance supply chain. These packages will empower them to respond confidently and credibly to insurer procurement demands.

Value of Being a Camelot Expert

Being a part of Camelot connects me with an exceptional network of thinkers and doers, helping me stay sharp and grounded. This diverse array of insights enriches my client work, allowing me the space to challenge my assumptions and those of others.

I find Road Tests and community discussions to be invaluable in testing new ideas. I consistently leave these sessions energized and inspired. Camelot keeps me closely aligned with innovation through a lens grounded in real-world application, which perfectly aligns with my working philosophy.

Let’s not forget the splendid informal Camelot Scotland gatherings! We navigate our way through business discussions, bold ideas, and the occasional liquid lunch—all strictly in the name of networking, of course.