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Mitigating the Risks of Global Technology Changes



The rapid pace of global technological advancement is reshaping industries worldwide, and the insurance sector is no exception. The frequency of these changes can lead to significant challenges, from cybersecurity threats to the need for constant upskilling. However, insurance brokers are able to prepare their businesses for these changes and mitigate the risks which arise.


Risks Associated with Technological Changes


Cybersecurity Threats – With the integration of advanced technologies, insurance brokers face increased cybersecurity risks within their own businesses. Data breaches and cyberattacks can compromise sensitive client information, leading to financial losses and reputational damage.


Increased Claims – At the same time, there are increased claims arising from clients’ data breaches, ransomware attacks, and other cyber threats. These claims often involve substantial financial losses, legal fees, and reputational damage as well as business interruption or claims related to defects in technology products that cause harm or loss to users.


Regulatory Compliance – Rapid technological advancements often outpace regulatory frameworks and legislation. Brokers must navigate complex regulations related to data protection, digital transactions, and emerging technologies, ensuring compliance while staying competitive.


Evolving Client Expectations – Technology has transformed client expectations as they now demand faster, more efficient, and personalised services. Brokers must utilise technology to enhance customer experiences and meet these evolving demands.


Skills Gaps – The accelerating pace of technological change necessitates continuous learning and adaptation within the insurance business. Brokers must invest in training and development to equip their workforce with the necessary skills to handle new technologies effectively as well as assess tech-based insurance claims.


Mitigating the Risks


Although technology advances faster than legislation and regulations can keep up, there are ways that insurance brokers can mitigate these risks, and to a certain degree future-proof their processes.


The most important thing to do is to invest in robust cybersecurity infrastructure which can include implementing advanced encryption, multi-factor authentication, and regular security audits. Additionally, brokers should consider cyber insurance to protect themselves against potential cyber incidents. Other innovations to consider can include:


Risk Assessment and Underwriting – By introducing and using advanced data analytics and machine learning can help to better assess and price risks associated with emerging technologies. This can be done through developing custom risk models that account for the unique risks of modern technologies and their applications in various industries.


Policy Innovation – Design insurance policies that specifically address risks posed by advanced technologies, such as AI, IoT, and blockchain as well as offering flexible policy terms that can adapt to rapidly changing technological landscapes and emerging risks. Additionally offering incentives to clients to improve their cybersecurity could reduce the number of claims.


Regulatory Technology (RegTech) – Adopting RegTech solutions can help brokers stay compliant with evolving regulations. Such solutions could automate compliance processes, reduce errors, and ensure timely updates to regulatory changes, thereby minimising legal risks.


Education and Training – Invest in continuous education and training programs for employees on the latest technological trends and risk management practices as well as providing educational resources and training for clients to help them understand and mitigate technology-related risks.


Collaborations and Partnerships – Partner with InsurTech start-ups to leverage innovative solutions and improve risk management capabilities as well as broker collaborations to co-develop new products, integrate AI-driven analytics, or utilise blockchain for transparent and efficient transactions. This can help you stay ahead of technological advancements and emerging threats.


Attempting to keep up with technological changes, and mitigating the associated risks can feel overwhelming. However, preparation and collaboration with the right people can help you future proof your business and keep you ahead of the competition.


This is where Camelot Marketplace can help. All of our members have at least three years’ experience in a C-Suite or similar position and can guide you through mitigating risks associated with technology changes. They have already gone through these changes and can advise you on the highs and lows of the process.


To find out how to make these vital connections contact us today.

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