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Expert Spotlight Mike Jones - May 2024



What is your role now since leaving corporate life?

I’m an Independent Consultant focussing on the claims space. I work with TPA’s (Third Party Administrator), Adjusters, Tech Companies and Supply Chain Partners in the UK and Europe helping them grow their businesses by advising on strategy, business development, product development and M&A (Mergers and acquisitions).


How long have you been an expert of Camelot? 

I joined in February this year (2024) on the advice of a friend who told me Camelot was a truly collaborative network - no politics, experts supportive of one another as well as being a marketplace for insurance consulting business. During a period when there was the potential for me to feel a little daunted by my choice of new career path my membership has helped me ‘part of something’ which has been a huge help. 


Have you been a panel expert on any Road Tests? If so which & can you remember what the themes were & how you enjoyed helping them?

Along with 17 other Experts I attended the Sprout.ai Road Test. As it was all about claims I enjoyed giving my perspective and hearing others do the same. The feedback might not have been everything that Sprout.ai wanted to hear but the collective knowledge and experience on the call would be invaluable to them as they look to the next stage of their development.


Area of expertise:-

  • Claims

  • Strategy

  • Operational Management

  • Loss Adjusting

  • TPA

  • M&A


Highest/proudest most recognisable previous role?

The proudest role of my career was to have the honor of being President of the Chartered Institute of Loss Adjusters in 2015.

I was also CEO (Chief Executive Officer)for Crawford Europe and President, TPA (third-party administrator) International, having been COO (Chief Operating Officer) for GAB Robins, which was the firm where I started working at the age of 18.


How long have you been doing this subject/area?

I began as trainee Loss Adjuster 42 years ago. My management career began over 25 years ago.


What is your company name?  

Mike Jones Advisory Limited


What is your LinkedIn profile URL?



Please can you provide some examples of recent projects/professional high point that you’ve worked on? 

I’m working with a risk management data company on a use case for their IP in a post loss situation; also a company that is developing a tool to calculate GHG (Greenhouse gases) emissions on insurance claim settlements. I have been advising a number of consultants and potential investors looking at acquisitions on the dynamics of the Loss Adjusting and TPA marketplace.


What is your unique selling point? What makes your business approach unique?

My senior management experience with several of the world’s leading Loss Adjuster and TPA business gives me a different perspective on the claims world. I have a deep understanding of the claims value chain and a wide range of industry connections in the insurer, broker and corporate risk managed markets.


Do you have a Favourite quote? 

"Fail to plan, plan to fail"


Any professional goals for the upcoming year?

My primary goal is to focus on my personal development in making the transition from employed executive to Independent Consultant - developing the mindset and behaviours that will help me leverage my experience and knowledge to add value. I would also like to extend my activity outside the claims world to the wider insurance community and with this in mind I attend as many Camelot Innovation hour sessions as I can and am also applying to be a mentor for the Lloyds Lab programme.


And… Last but not least, how does being an expert of Camelot help you/or add value to your business?

Camelot provides me moral support, the opportunity to contribute my knowledge to the wider group of Experts and Partners as well as receive help with my own personal development objectives.



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