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Wed, 25 Oct


Online Webinar - Zoom

Powering your ambitious CX goals with seamless customer communications.

According to Forrester, 88% of firms struggle with customer interactions. How do insurers tackle that worldwide?

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Powering your ambitious CX goals with seamless customer communications.
Powering your ambitious CX goals with seamless customer communications.

Time & Location

25 Oct 2023, 11:00 – 12:00 BST

Online Webinar - Zoom

About the event

In the dynamic landscape of insurance, where customer interactions

hold the key to sustainable growth, it's vital to deliver seamless and

personalised customer communications. Forrester's research

indicates that a significant 88% of firms share concerns about how

they manage customer interactions throughout the customer


In an era where customers engage across various channels, ranging

from traditional methods like email and mail to modern digital platforms

and social media, dissatisfaction in handling these interactions

underscores the need for a comprehensive re-evaluation of Customer

Communication Management (CCM) practices.

CCM has emerged as a pivotal focus area for insurance companies

seeking to optimise solutions, bridge communication gaps, and elevate

overall customer experiences. However, the path to effective CCM

implementation often faces obstacles like perceived complexity,

lengthy deployment periods, and ROI uncertainties.

To navigate these challenges and unlock the full potential of modern

CCM solutions, insurance professionals should participate in our

upcoming session.  Are you keen on understanding how a contemporary

CCM solution can drive your insurance business's growth ambitions? Do

you find that your policyholders increasingly engage with your company

through multiple channels? Is achieving rapid ROI, ensuring compliance,

and swift implementation crucial in your decision-making process

regarding solutions?

Join us on October 25th at 11:00 AM BST for an insightful session,

featuring industry experts from Espire Infolabs and Quadient.

Key Takeaways for Insurance Companies:

1. Transformational Capabilities of Modern CCM: Gain profound insights

into how modern CCM solutions can revolutionise your insurance

organization's communication strategies. Explore the flexibility and

adaptability these solutions offer, particularly pertinent in the insurance

sector's ever-changing landscape.

2. Optimising Customer Journeys: Discover strategies to enhance

policyholder journeys and elevate engagement levels. Learn how

personalised, timely, and relevant communications can drive customer

satisfaction and loyalty, ultimately benefiting your bottom line.

3. Rapid, Cost-Effective CCM Implementation: Access real-world

examples of how insurance companies achieve swift yet cost-effective

CCM implementation. Understand best practices and strategies that

ensure a seamless transition, preserving customer trust and satisfaction.

4. Bridging the IT-Business Divide: Learn how to bridge the gap between

IT capabilities and business demands during CCM solution

implementation. Align your technology investments with your overarching

business goals, ensuring a harmonious and efficient process.

5. Achieving Compliance and Security with Agility: Explore effective

methods for achieving compliance and security while maintaining the

agility and flexibility demanded by the insurance sector. Discover

solutions that safeguard sensitive policyholder data while adapting to

evolving regulatory requirements.

Our experts from Espire Infolabs and Quadient possess extensive

experience in assisting leading insurance brands in transforming their

customer communications, driving enhanced growth. This session

promises actionable insights and strategies to address the unique

challenges posed by contemporary customer interactions within the

insurance sector.

Whether you're navigating the intricacies of CCM, aiming to improve

policyholder journeys, or seeking to strike the ideal balance between

compliance and agility, this event is tailored to your needs. Don't

miss this opportunity to deepen your understanding of CCM and its

role in achieving sustainable growth within the insurance industry.

Register today for the October 25th session at 11:00 AM BST. Equip

yourself with the knowledge and strategies needed to stay competitive in

the ever-evolving world of insurance customer communications.

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