Wed, 25 Oct|
Online Webinar - Zoom
Powering your ambitious CX goals with seamless customer communications.
According to Forrester, 88% of firms struggle with customer interactions. How do insurers tackle that worldwide?
Time & Location
25 Oct 2023, 11:00 – 12:00 BST
Online Webinar - Zoom
About the event
In the dynamic landscape of insurance, where customer interactions
hold the key to sustainable growth, it's vital to deliver seamless and
personalised customer communications. Forrester's research
indicates that a significant 88% of firms share concerns about how
they manage customer interactions throughout the customer
In an era where customers engage across various channels, ranging
from traditional methods like email and mail to modern digital platforms
and social media, dissatisfaction in handling these interactions
underscores the need for a comprehensive re-evaluation of Customer
Communication Management (CCM) practices.
CCM has emerged as a pivotal focus area for insurance companies
seeking to optimise solutions, bridge communication gaps, and elevate
overall customer experiences. However, the path to effective CCM
implementation often faces obstacles like perceived complexity,
lengthy deployment periods, and ROI uncertainties.
To navigate these challenges and unlock the full potential of modern
CCM solutions, insurance professionals should participate in our
upcoming session. Are you keen on understanding how a contemporary
CCM solution can drive your insurance business's growth ambitions? Do
you find that your policyholders increasingly engage with your company
through multiple channels? Is achieving rapid ROI, ensuring compliance,
and swift implementation crucial in your decision-making process
Join us on October 25th at 11:00 AM BST for an insightful session,
featuring industry experts from Espire Infolabs and Quadient.
Key Takeaways for Insurance Companies:
1. Transformational Capabilities of Modern CCM: Gain profound insights
into how modern CCM solutions can revolutionise your insurance
organization's communication strategies. Explore the flexibility and
adaptability these solutions offer, particularly pertinent in the insurance
sector's ever-changing landscape.
2. Optimising Customer Journeys: Discover strategies to enhance
policyholder journeys and elevate engagement levels. Learn how
personalised, timely, and relevant communications can drive customer
satisfaction and loyalty, ultimately benefiting your bottom line.
3. Rapid, Cost-Effective CCM Implementation: Access real-world
examples of how insurance companies achieve swift yet cost-effective
CCM implementation. Understand best practices and strategies that
ensure a seamless transition, preserving customer trust and satisfaction.
4. Bridging the IT-Business Divide: Learn how to bridge the gap between
IT capabilities and business demands during CCM solution
implementation. Align your technology investments with your overarching
business goals, ensuring a harmonious and efficient process.
5. Achieving Compliance and Security with Agility: Explore effective
methods for achieving compliance and security while maintaining the
agility and flexibility demanded by the insurance sector. Discover
solutions that safeguard sensitive policyholder data while adapting to
evolving regulatory requirements.
Our experts from Espire Infolabs and Quadient possess extensive
experience in assisting leading insurance brands in transforming their
customer communications, driving enhanced growth. This session
promises actionable insights and strategies to address the unique
challenges posed by contemporary customer interactions within the
Whether you're navigating the intricacies of CCM, aiming to improve
policyholder journeys, or seeking to strike the ideal balance between
compliance and agility, this event is tailored to your needs. Don't
miss this opportunity to deepen your understanding of CCM and its
role in achieving sustainable growth within the insurance industry.
Register today for the October 25th session at 11:00 AM BST. Equip
yourself with the knowledge and strategies needed to stay competitive in
the ever-evolving world of insurance customer communications.