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In today's rapidly evolving digital landscape, the insurance industry is undergoing transformative changes. The proliferation of new technology has given birth to innovative platforms that provide customized insurance solutions. These platforms not only streamline the processes of purchasing and managing insurance but also empower customers with data-driven insights. Let’s dive deep into the various emerging platforms that are reshaping how we approach insurance. Understanding Insurance Platforms Insurance platforms are evolving tools that facilitate the purchase, distribution, and administration of insurance products. They leverage technology to enhance customer experience and operational efficiency. By employing artificial intelligence, machine learning, and big data analytics, these platforms identify customer needs and provide tailored solutions. Some popular types of insurance platforms include comparison websites, online brokers, and peer-to-peer insurance models. With the rise of insurtech, we now have many options available for consumers. According to recent statistics, the insurtech market is expected to reach $10.14 trillion by 2030, signaling a significant shift in the industry. Innovative workspace in the insurance technology sector. The Rise of Insurtech The insurtech movement has transformed the insurance landscape significantly. Companies such as Lemonade, Root Insurance, and Policygenius have emerged, offering direct-to-consumer insurance options that prioritize transparency and ease of use. For instance, Lemonade uses AI for claims processing, minimizing human intervention and speeding up approvals. Root Insurance employs telematics to assess individual driving behavior, offering personalized rates based on actual usage, rather than risky demographic data. These types of innovative approaches not only enhance customer satisfaction but also result in cost savings for insurers. Benefits of Insurtech Platforms Lower Costs : By leveraging technology, insurtech platforms can reduce administrative costs and pass these savings on to the consumer. Greater Accessibility : Consumers can easily access insurance solutions online, allowing for quick comparisons of policies without the need for lengthy consultations. Customized Products : Platforms often utilize data from various sources to create personalized insurance products that cater to the unique needs of individual customers. Enhanced Transparency : Insurtech platforms typically offer clear terms and conditions, enabling customers to make informed choices. Team collaboration in a modern insurtech company. Peer-to-Peer Insurance Models One of the most interesting developments in the insurance sector is the rise of peer-to-peer insurance models. These platforms allow groups of individuals to pool their resources together, sharing the risk and benefits among themselves. Companies like Friendsurance and Taaleritehdas facilitate these models, promoting a sense of community and accountability among members. Peer-to-peer insurance typically operates on the premise that not all members will file claims at the same time. When one member does need to access funds, the pooled resources make it easier to cover the cost. This model can lead to lower premiums and a more engaged user base, fostering trust and cooperation among members. How Peer-to-Peer Insurance Works Group Formation : Individuals create groups based on shared interests or demographics. Pooling Resources : Each member contributes to a common fund to cover potential claims within the group. Claim Processing : If a claim arises, members vote to approve it, fostering a collaborative decision-making process. Rewards for No Claims : If there are surplus funds at the end of the policy term, members may receive a rebate, encouraging lower claim rates. Emerging Regulatory Challenges As these new platforms arise, they face unique regulatory challenges. Traditional insurance regulators may not yet fully understand these innovative models, which can lead to compliance uncertainties. For instance, peer-to-peer insurance may not fit neatly into existing frameworks designed for conventional insurers. Regulatory bodies around the world are beginning to adapt, but the pace varies significantly by region. For instance, European authorities are generally more progressive in adapting to insurtech innovations compared to others. Companies must remain agile, updating their practices to stay compliant while still pushing the envelope on what’s possible. The Need for Regulatory Innovation New Guidelines : Regulators should develop guidelines that address the specific challenges posed by emerging platforms. Sandbox Environments : Regulatory sandboxes can allow companies to test new business models in a controlled environment, facilitating innovation while ensuring consumer protection. Cross-Jurisdiction Collaboration : Sharing best practices among different jurisdictions can lead to more effective regulations that benefit consumers and foster innovation. Regulatory frameworks in the evolving insurance landscape. The Future of Insurance Platforms As we look towards the future of insurance platforms, several trends are taking shape. The integration of artificial intelligence will continue to grow, making risk assessment and customer service more efficient. Moreover, blockchain technology may be utilized for claims processing and fraud prevention, enhancing trust among policyholders. Processes that typically took days or even weeks can now be completed in minutes, thanks to automation and streamlined digital platforms. Just as the Camelot Network exemplifies, creative solutions in insurance are becoming the norm, paving the way for even greater consumer empowerment and choice. Final Thoughts The transformation of insurance platforms is a testament to innovation and a sign of changing consumer expectations. As technology continues to advance, we can expect more personalized, accessible, and efficient insurance solutions. Staying informed about these changes is crucial for consumers and businesses alike to navigate the evolving landscape successfully. The next time you think about insurance, consider exploring the new platforms available. Whether it’s through peer-to-peer models, insurtech innovations, or tech-augmented traditional offerings, the insurance world is more dynamic and customer-centric than ever before.

The insurance industry is undergoing dramatic transformations as technology advances and consumer expectations shift. Various trends are shaping how insurers operate, interact with clients, and manage risks. From digitalization to new regulatory landscapes, here’s a closer look at the current trends in the insurance sector. Insurance Trends: The Rise of Digital Solutions One of the most significant trends in the insurance industry is the rise of digital solutions. Digital transformation is no longer optional; it has become essential for survival in a competitive market. Insurers are investing in technology to streamline operations and enhance customer experiences. For instance, many companies are adopting artificial intelligence (AI) to improve underwriting processes. AI can analyze vast amounts of data quickly and accurately, resulting in better risk assessment. According to a report by PwC, 58% of insurers are prioritizing AI investments to improve their predictive capabilities. Moreover, mobile applications are gaining popularity among consumers. Users can now file claims, review policies, and access information at their fingertips. This shift towards accessible digital platforms is reshaping customer interactions and increasing engagement. Changing Consumer Expectations in the Insurance Sector As customer behaviors evolve, so do their expectations regarding insurance services. Today’s consumers demand more personalization and transparency from insurers. They expect tailored policies that meet their unique needs rather than one-size-fits-all solutions. Insurers are using data analytics to better understand customer preferences. For example, an insurer might analyze past claims data to identify significant trends and customize offers. According to Deloitte, 72% of customers are willing to share their data with insurers if it leads to personalized services. This trend indicates a significant move toward customer-centric strategies. Insurers are encouraged to adopt technologies that facilitate direct communication with policyholders. Chatbots and online support services can provide immediate assistance, enhancing customer satisfaction. Embracing Sustainability in Insurance Practices Sustainability is no longer just a buzzword; it is a crucial consideration for businesses, including the insurance industry. As consumers become more environmentally conscious, insurers are being encouraged to adopt sustainable practices. This includes assessing the environmental risks associated with their policies. Many companies are now evaluating their portfolios to identify environmentally harmful investments. Insurers are increasingly offering "green policies," which incentivize clients to adopt environmentally friendly practices. For instance, some auto insurers provide discounts for policyholders who choose electric vehicles or hybrid cars. Furthermore, sustainability extends to operational practices as well. Companies are looking for ways to reduce their carbon footprints, from using paperless documentation to optimizing virtual meetings. These efforts not only appeal to eco-conscious consumers but also enhance a company's reputation in a competitive market. The Impact of Regulatory Changes on Insurance Trends Regulatory changes are another significant factor impacting the insurance industry. With growing concerns regarding data privacy and consumer protection, insurers must adapt to new laws and standards. Compliance can be complex, but it also presents opportunities for businesses to enhance their credibility. For example, the implementation of the General Data Protection Regulation (GDPR) in Europe has prompted insurers to reassess their data handling practices. Compliance with such regulations can build trust with consumers. Companies that prioritize data security are more likely to retain clients in a market driven by transparency. It’s essential for insurers to stay informed about regulatory developments in their regions. Engaging in insurance market research can help companies anticipate changes and adapt their strategies accordingly. The Future of Insurance: Trends to Watch Looking ahead, several trends are likely to shape the future of the insurance industry. One exciting trend is the increasing use of blockchain technology. This tech has the potential to enhance transparency and expedite claims processing, reducing fraud and improving customer satisfaction. Furthermore, the integration of the Internet of Things (IoT) is set to redefine risk management. Insurers can use IoT devices to collect real-time data on policyholders, allowing for more dynamic risk assessments. For instance, usage-based insurance models for vehicles rely on GPS data to tailor premiums based on driving habits. Additionally, education regarding insurance products is becoming a priority. As coverage options expand, consumers increasingly need help navigating their choices. Insurers can capitalize on this trend by offering educational resources and tools that simplify the purchasing process. Navigating Challenges in a Dynamic Landscape While there are exciting developments, the insurance industry also faces challenges that could impact its growth. The rise in cyber threats poses significant risks, particularly as digital solutions become more prevalent. Insurers must invest in cybersecurity not only to protect their data but also to reassure clients that their information is safe. Moreover, competition from insurtech startups is increasing. These agile companies often offer innovative solutions but may lack the brand recognition of established insurers. Traditional insurers must find ways to innovate and improve their offerings to maintain market share. In summary, as the insurance industry evolves, staying connected to trends and emerging technologies is crucial. Embracing change and anticipating consumer needs will help companies remain competitive in an increasingly complex landscape. By adopting a proactive approach, insurers can navigate the challenges ahead while providing exceptional value to their customers.

The Loss Adjusting and Third-Party Administrator (TPA) market stands at a crossroads. While its core function of expediting and managing insurance claims remains essential, the industry is undergoing a metamorphosis driven by powerful mega trends. Understanding these trends is crucial for Loss Adjusters and TPAs to navigate the evolving landscape and thrive in the years to come. 1. Technological Transformation:  The digital revolution is fundamentally altering how claims are handled. Automation is capable of streamlining repetitive tasks like claim notification and initial claim assessments. Artificial intelligence (AI) is increasingly being harnessed to expedite claim settlements which increases customer satisfaction, reduces leakage and creates process efficiencies. These advancements hold immense potential for Loss Adjusters and TPAs but they also create risk for their business models. High volume, low complexity cases are increasingly automated. As a result insurers that embrace this technology can use their in-house Claims Handlers to handle work that would previously have been sent to Adjusters. On the other hand Adjusters can themselves use technology to improve efficiency and reduce turnaround times whilst enhancing the customer experience.  As the commercial world becomes more connected supply chains become more inter-dependent and as a result claims become more complex. New risks are emerging as AI develops at pace eg Cyber. All of which means the requirement for expertise-led Loss Adjusting is likely to increase.  2. The Return of Inflation: Despite signs that inflation is now receding the geopolitical uncertainty that persists means the battle can not be said to have been won just yet. The past few years of double digit price increases across major economies has driven up the cost of claims both in terms of repairing and replacing damaged property as well as handling expenses. Existing sums insured might not adequately cover replacement values and the risk of potential fraud cases has increased. These factors lead to more complex investigations and settlement negotiations. At the same time the costs for adjusters have increased in line with the wider economy. Fees may have been negotiated prior to the uplift in inflation and could be fixed until the next review date which might be a year or two away. 3. Climate Change and Catastrophe Risks:  The increasing frequency and severity of extreme weather events due to climate change are placing a significant strain on insurers and their suppliers. Wetter winters and dryer hotter summers mean that claims for flood, storm and subsidence are all increasing. 2023 was the fourth year in succession that global insured losses from natural catastrophes exceeded$100bn. In the UK there have been 10 named storms in the 2023/’24 season and storms Babet, Ciaren and Debi (Oct and Nov 2023) are estimated by the ABI to have generated 48750 claims at a cost of £560m to the insurance industry. The 10 hottest years since 1884 have all happened since 2002 and according to Go Compare the number of household insurance proposals with previous subsidence issues have increased by 299% over nine years.  These events create huge short term spikes in the demand for resources to handle claims alongside the consequences for the supply chain such as availability of drying capacity, alternative accommodation and availability of building contractors.  Most firms can mobilise additional resource for the affected area at the very outset and have arrangements in place with partner suppliers to respond at short notice. However the increasing frequency of events, is starting to put pressure on this finite flexibility and there has to be a question as to whether the model is fit for a future where massive seasonal spikes in claims demand are the norm rather than the exception.  4. The Rise of the Sharing Economy:  The Global sharing economy, encompassing services like peer-to-peer accommodation and car-sharing is forecast to grow more than five-fold from $149bn to $793bn from 2023 to 2031(Statista – Jan 2024). These new business models often require novel claims handling approaches. TPAs can adapt by developing specialized expertise in handling claims unique to the sharing economy, such as gig worker accidents or disputes between property renters and sharing platforms alongside technology to support their unique needs as well as capturing data that is bespoke to the needs of the platform provider.  5. Evolving Regulatory Landscape:  The regulatory environment governing insurance is constantly evolving. Loss Adjusters and TPAs must stay abreast of these changes to ensure compliance. This includes regulations around data privacy, cybersecurity, Consumer Duty and anti-money laundering. Demonstrating a strong commitment to compliance can be a differentiator for TPAs, fostering trust with insurers and policyholders. 6. The Talent Conundrum:  The insurance industry as a whole faces a looming talent shortage. The TPA and Adjuster market is no exception with many experienced Adjusters and Claims Handlers nearing retirement. Attracting and retaining top talent is critical for TPAs and Loss Adjusting firms. This necessitates creating a positive work environment, well defined and visible D&I policies, competitive compensation and benefits, and investing in training programs to develop the skills of the next generation of adjusters. The Road Ahead These mega trends paint a picture of a dynamic and challenging Loss Adjusting and TPA landscape. However, amidst the disruption lies immense opportunity. By embracing technology, upskilling their workforce, and adapting to new market demands, TPAs and Loss Adjusters can continue to position themselves as indispensable partners to insurers in the years to come. Key Considerations for Success: Invest in Technology:  Embrace automation and AI/augmentation tools to streamline processes, improve customer service, reduce costs and free up adjusters for complex tasks. Develop Specialist Expertise:  Cater to the unique claims needs of emerging sectors like the sharing economy and the complex risks associated with an increasingly connected world Become Catastrophe Ready:  Build expertise in handling large-scale catastrophe claims efficiently by creating a fully flexible workforce coupled with supporting technology which is responsive to short term demand changes Prioritize Compliance:  Stay updated on evolving regulations and demonstrate a strong commitment to compliance. Nurture Talent:  Create an attractive work environment, offer competitive compensation, and invest in training programs. By proactively addressing these trends and considerations, Loss Adjusting firms and TPAs can not only survive but thrive in the evolving insurance claims landscape. They can solidify their role as trusted advisors, ensuring efficient and fair claim resolutions for policyholders and a sustainable future for the industry. Mike Jones Independent Consultant April 2024

Website:-  https://www.quantexa.com/ Linkedin Profile:-  https://www.linkedin.com/company/quantexa/ Tell us a bit about the history of your company, number of employees, when the company was founded etc:-    Quantexa is a global AI, data and analytics software company pioneering Decision Intelligence to empowering insurance organizations to make trusted operational decisions with data in context. Using the latest advancements in AI, Quantexa’s Decision Intelligence platform has enabled the likes of Allianz, Chubb, Zurich, Aon and RSA Intact to uncover hidden risk and create new income generation opportunities by unifying siloed data and turning it into the most trusted, reusable resource.  Results have seen a 3% reduction in loss ratio, 50% increase in cross-sales conversion, 70% improvement in risk model accuracy and 180m euro in reduced claims leakage per year. Quantexa solves major challenges across the value-chain supporting insurance companies in delivering hyper-personalized distribution, more effective underwriting assessments and smarter claims processing. We have a range of capabilities to support this that cover data management, customer intelligence, underwriting & risk assessment,  KYC, financial crime and fraud throughout the customer lifecycle.   The Quantexa Decision Intelligence Platform enhances operational performance with over 90% more efficiency and 60 times faster analytical model resolution than traditional approaches. An independently commissioned Forrester TEI study on Quantexa's Decision Intelligence Platform found that customers saw a three-year 228% ROI. Founded in 2016, Quantexa now has over 800 employeesand thousands of platform users working with billions of transactions and data points across the world. For more information visit  www.quantexa.com  or follow us on  LinkedIn .  What are the main services you offer your customers? Quantexa’s Decision Intelligence Platform solves complex challenges.  Our solutions generally fall in 4 categories Maximize Profitable Growth –  AI powered analytics solutions to increase conversion of Cross-Sell  / Up-Sell opportunities & automate data unification in submission triage processes. Create Hyper-personalised Customer experiences across channel -  Single Pane of Glass of a customer, prospect and experience across channel and line of business to accelerate customer servicing & speed up digital transformation experiences. Improve C.O.R & Reduce Leakage –  Enhance portfolio analytics through a connected view of portfolio and deliver on-demand claims segmentation to reduce the cost of processing claims. Enhanced Threat Prevention –  Robust and highly transparent fraud detection & Investigation solutions along with detection models to spot KYC & Bribery risks as well as improve Supply Chain Integrity and reduce Sanctions exposure Describe your perfect target customer or business problem:- The insurance industry is undergoing significant changes to address various challenges affecting every part of the value chain. Insurers face numerous obstacles, including outdated IT systems and fragmented, siloed information. At Quantexa, we assist insurers in connecting these siloed systems and data at scale, generating actionable intelligence for better decision-making. With the right Decision Intelligence Platform, insurers can integrate and operationalize data from any source and of any quality, gaining a richer and more comprehensive understanding of every applicant, customer, claimant, third-party, supplier, and risk across the entire insurance value chain. These insurers are also achieving impressive results, such as a reduction in loss ratios by over 1% through automated underwriting and claims decisioning. Provide some examples of recent projects/professional high points that you’ve worked on? In 4 years we have seen some amazing growth - We have value being delivered to operational processes and users at over 30 insurance companies in over 20 countries including Zurich, Allianz, Chubb, RSA Intact, Aon and others. Our customers are using our platform to: Grow  profitably through by hyper-personalised distribution &enhanced underwriting, Optimise  claims and servicing teams through accelerated digital and AI adoption and, Protect  the loss ratios by detecting hidden leakage and fraud.  Through our Decision Intelligence Platform , hidden insights that are often buried across large enterprises data estates are being unlocked. One Tier 1 customer generated an additional $200M in new revenue  through prospect conversion improvement and 90% reduction in lead generation time. Another reduced their loss ratio by 180m euro annually  (~3% in some product lines) & sped up complex claim assessment by 10x through dynamic claims segmentation and leakage detection. Others have optimised their business processes, for example, speeding up post M&A data integration by 75%, 10x improvement in efficiency of underwriting and complex claims processes, reduction in KYC false positives by 80% and increase in pre-population of submission triage by over 75%. Brief details about upcoming projects? Our customer project specifics are quite sensitive but we are working in a number of areas such as:- Enhancing distribution process through intelligent and connected views of prospects, customers and portfolios. Transforming commercial underwriting process to automate underwriting and best leveraging historic and external data to predict risk. Advancing claims segmentation and complex assessment process including fraud prevention with smarter. Protecting the business from a range of reputational and financial risks including bribery, corruption, sanctions, AML and other forms of financial crime. Delivering data enrichment for commercial underwriting - serving trusted and streamlined news intelligence from 90k sources to feed into commercial due-diligence, strategic insights, emerging risk and event modelling.  How do you hear about Camelot and the services we provide? We discovered Camelot through word of mouth within the insurance community and were excited to dive into the wealth of opportunities it offers.  Why did you choose to partner with Camelot? We were keen to get independent feedback on our proposition and our solutions to help ensure they were best suited to our customers and the market needs. We also were interested in Camelot quarterly events, informal lunches, and coffee meet-ups—open to members and experts—to provide countless chances to engage in meaningful conversations, learn about industry projects, educate experts, and request introductions. These gatherings have been invaluable for networking, collaboration, and staying informed about the latest developments in the insurance sector. What have been the highlights / benefits of being a member of Camelot? Being a Corporate Partner of Camelot has provided Quantexa with valuable opportunities to network and collaborate within the insurance community. This partnership has enhanced our access to resources, increased our visibility, and built trust with industry leaders and partners. We have also run targeted roundtable events, which facilitated knowledge sharing, and also raised our profile in the industry to make insurance companies aware we can help solve some of their most complex data & AI related challenges. Tell us one interesting fact about your company? After becoming the only UK tech unicorn (+$1bn valuation) in 2023, Quantexa achieved Centaur status in 2024, joining an elite group of SaaS businesses surpassing USD 100 million in ARR and then completed series F in 2025 raising $175m.   Quantexa’s rapid growth underscores the demand for its Decision Intelligence Platform, helping enterprises and government agencies scale AI and data initiatives with greater speed and success. With nearly  40% license revenue growth  and  23 new customers  added in 2024, Quantexa’s reach now extends beyond financial services, with revenue from insurance, TMTE, and the public sector. Quantexa continues to bolster its platform innovation efforts to elevate experiences for existing clients, create new partnerships and alliances, deepen its global presence pursue selected M&A opportunities. We are also really proud of our net retention rate of 144% which means that customers buy 44% more platform solutions from us each year, showing we not only deliver on our promises but can also deliver long term strategic value-driven solutions to solve multiple needs across the business.  Extra links  Quantexa Insurance Brochure Hear from our global customers What is Decision Intelligence? Quantexa’s Decision Intelligence Platform

In today's rapidly changing world, the importance of personalized policies cannot be overstated. Individuals and businesses alike are seeking solutions that cater specifically to their unique needs. Whether it’s health insurance, auto coverage, or business liability, tailoring policies can lead to significant improvements in both satisfaction and financial efficiency. In this blog post, we will explore the need for tailored policies, the advantages they offer, and actionable steps you can take to find the right fit for your individual circumstances. Tailored Policies: Meeting Unique Needs The traditional one-size-fits-all approach in insurance has become outdated. Customers now expect and deserve policies that align with their specific needs, lifestyles, and circumstances. For example, a family of four has very different insurance needs compared to a single individual. The former might require comprehensive health insurance to cover regular medical needs, while the latter may seek minimal coverage with lower premiums. Statistics show that personalized policies can significantly reduce costs and improve satisfaction. According to a report from McKinsey, individuals with customized insurance policies save an average of 20% compared to those with generic offerings. Tailoring allows insurers to focus on what's essential to you, minimizing unnecessary coverage and optimizing your investment. Insurance agent providing personalized consultation Understanding Your Needs Before delving into tailored insurance solutions, it's essential to understand your specific needs. Assess your current situation and consider factors like age, health status, job type, and lifestyle. Evaluate Your Resources : Start by listing all your assets and liabilities. This will help you determine the level of coverage required. Identify Individual Risks : Perhaps you have a home-based business requiring additional liability coverage, or maybe you're planning to travel extensively this year and need travel insurance. Know the Regulations : Depending on your location, state regulations might impact your insurance needs. For instance, certain states mandate specific types of coverage, especially for auto insurance. Understanding these factors will guide you in creating a tailored policy that meets your expectations while ensuring adequate coverage. Choosing the Right Insurer Once you understand your needs, it's time to find the right insurer that offers tailored policies. Not all insurance providers have the same flexibility when it comes to customizing policies. Look for the following attributes in potential insurers: Reputation and Reviews : Research companies with strong customer service records and positive reviews. Sites like Consumer Reports or Trustpilot can offer insights into customer experiences. Flexible Options : Choose an insurer that offers a variety of customizable policy options and accommodates your specific needs. Expert Guidance : Working with knowledgeable insurance agents who understand the nuances of tailored policies can significantly streamline your decision-making process. They can help you navigate complex terminology and offer suggestions based on their expertise. Professional documents ready for tailoring insurance policies Customizing Your Insurance Policy Now that you have a clear understanding of your needs and have selected a provider, it's time to customize your policy. Here are steps to consider: Select Coverage Types : Start by deciding on the core coverage types you require. For instance, if you're looking for auto insurance, you may need collision, comprehensive, or liability coverage tailored to your driving habits. Adjust Limits and Deductibles : Customize limits based on your asset evaluation. Higher limits generally offer more protection but could lead to higher premiums. Similarly, adjust deductibles according to your financial comfort level. Incorporate Add-Ons : Many insurers offer additional coverage options, such as roadside assistance for auto insurers or coverage for valuable personal property in home insurance. Assess whether any add-ons are essential for your specific circumstances. Regularly Review Policies : Your needs can evolve over time. Regularly reviewing your insurance policies ensures they remain aligned with your life changes, such as marriage, buying a new home, or retirement. The Impact of Technology on Tailored Policies Today, technology plays a pivotal role in the insurance industry, particularly regarding policy customization. Insurers leverage big data and artificial intelligence to analyze client behavior and preferences, ultimately refining their offerings. Here’s how technology aids in tailoring policies: Data Analysis : Insurers analyze vast amounts of data to identify trends and behaviors in their customer base. These insights can lead to better understanding market demands and tailoring products accordingly. Digital Platforms : Many insurance companies offer online tools that enable customers to customize their coverage through easy-to-use interfaces. This can include adjusting limits, adding coverage, and getting instant quotes. Telematics : Particularly relevant in auto insurance, telematics uses GPS and onboard diagnostics to monitor driving behaviors. This allows insurers to provide bespoke policies that reflect actual driving habits, potentially reducing costs for safe drivers. Insurance technology showcasing tailored policy options Taking Action: Implementing Your Tailored Policy Implementing a tailored policy doesn’t stop at signing the agreement. Here are important steps to consider after customizing your insurance: Understand Policy Terms : Read through all policy documents thoroughly. Familiarize yourself with terms, conditions, and exclusions. Keep Communication Open : Maintain regular communication with your insurance provider. Should any life changes occur—like relocating or changing jobs—inform your insurer to ensure your coverage stays relevant. File Claims Promptly : If you need to file a claim, ensure you do so as soon as possible and provide all necessary documentation. Quick action can often expedite the claims process. Seek Regular Updates : Some insurers provide periodic policy reviews. Taking advantage of these updates can help keep your policy aligned with any shifts in your circumstances or the insurance market. Embracing a Personalized Insurance Future In conclusion, tailored policies represent a significant advancement in how insurance works. The shift toward personalization in the insurance industry reflects the growing desire for customized, pertinent coverage solutions. By understanding your needs, choosing the right provider, and regularly reviewing your policy, you can ensure that your insurance grows and evolves along with you. For those seeking extensive options, consider exploring custom insurance solutions that can cater to your unique needs. As you take these steps toward more personalized coverage, you not only safeguard your assets but also enhance your peace of mind. Tailored policies are not just a trend; they are the future of insurance.

What is your role now since leaving corporate life? I started Helm 360 Consult Ltd in 2020, after nearly 30 years of ‘growing up’ in claims operations, planning, and digital delivery. My roles often cut across functions, giving me deep insight into real-world challenges across the claims end to end value chain. Today, I lead a consultancy that helps insurance-sector SMEs and supply chains deliver credible, commercially focused ESG (Environmental, Social, and Governance) strategies. From boosting governance transparency without adding red tape, to increasing social value without reinventing the wheel – we keep it real and practical. I also collaborate with other ESG specialists, ensuring our clients benefit from the best knowledge and application available. How long have you been an expert of Camelot?   Since October 2020. Have you been a panel expert on any Road Tests? Yes – I’ve joined several Road Tests. What strikes me each time is how one well-placed piece of advice can shift the course of a product or proposition. What feels obvious to us can be a gamechanger to someone else. It’s a brilliant way to give back – and to stay close to new thinking. Are you a leader or a member of a Camelot Special Interest Group?  Not formally – but I regularly engage in ESG and insurance-related discussions. There’s huge value in collaborative insight on regulation, consumer expectations, and sustainability – especially in claims. Area of expertise Claims, Sustainability, Systems Thinking Highest/proudest most recognisable previous role My proudest achievement is using my “claims battle scars” to support better social outcomes through ESG – purposeful work, grounded in lived experience. Leading Innovation for Aviva UKGI Claims was a surprising but welcome chapter in my career (especially given my son’s regular reminder that with my tech knowledge I can barely work the TV remote!). How long have you been doing this subject/area 33 years in Claims, of which, 5 years in Sustainability (focused on Social & Governance) and around 10 years in experience in Systems Thinking application. What is your company name?   Helm 360 Consult Ltd Do you have a website?  www.360helm.info What is your LinkedIn profile URL?  www.linkedin.com/in/helenangell360 Please can you provide some examples of recent projects/professional high points that you’ve worked on? Coached operational leaders through systems thinking interventions across insurance tech, transport, and cybersecurity industries – helping teams tackle complexity and deliver meaningful, sustainable change.Developed ESG frameworks for supply chain SMEs, focused on social value and governance, partnering with environmental experts to simplify delivery and reduce client workload. Leading a multi-year ESG programme for UK claims providers, aligning carbon reduction, Consumer Duty, and insurer reporting needs. On a personal note – jeg lærer dansk! I’m learning Danish, thanks to my Danish husband and Danish bonus kids. Splitting time between the UK and wonderful, wonderful Copenhagen keeps life interesting and gives me a fresh perspective – both professionally and personally. What is your unique selling point? What makes your business approach unique?  We combine deep claims knowledge with ESG strategy, making sustainability achievable for frontline teams and leadership alike. Our approach is practical, commercially sound, and free of fluff – designed for real operations, not theoretical ideals. We bring expert ESG depth without the big consultancy price tag. Do you have a Favourite quote? My favourite quote is “Start where you are. Use what you have. Do what you can.” – Arthur Ashe It’s a reminder that small, purposeful action drives meaningful impact – whether you’re transforming claims, scaling a business, or shaping an ESG roadmap. Any professional goals for the upcoming year? This year, I’m focused on expanding the social and governance impact of ESG in claims – particularly in support of Consumer Duty and fair value. I’m launching a series of ‘ESG Essentials’ packages tailored to SMEs in the insurance supply chain, helping them respond to insurer procurement demands with confidence and credibility.  And… Last but not least, how does being an expert of Camelot help you/or add value to your business? Camelot connects me with a network of exceptional thinkers and doers, keeping me sharp and grounded. The variety of perspectives enriches my client work and gives me space to challenge assumptions - both mine and others’.  Road Tests and community conversations have been a great way to sense-test new ideas, and I always come away energised. Camelot keeps me close to innovation, but always through a lens of real-world application - which fits perfectly with how I work.   There’s also a small but spirited informal Camelot Scotland, where we expertly juggle business banter, bold ideas, and the occasional liquid lunch - strictly in the name of networking, of course.

Transforming Broker/Underwriter Collaboration through Automation The Lloyd’s and the London Market have a rich history, founded over coffee and conversation. Thankfully, this tradition continues today, despite the shift from quill pens and scratches to electronic trading and data transfer. What better way to start the day than with engaging discussions among peers? Recently, Appian hosted a Camelot Executive Breakfast focusing on the topic: Streamlining the Underwriting Process – Transforming Broker/Underwriter Collaboration through Automation . This discussion was popular, attracting 18 attendees from both broking and insurance to explore how the market is evolving to better serve insureds through new technologies. The Value of Open Discussion The breakfast provided a thought-provoking atmosphere, often described as a form of therapy. It emphasized the importance of bringing the right people together in a relaxed setting over food. The Camelot Executive Breakfasts are not sales pitches; they are genuine conversations aimed at tackling real challenges through practical experience. For Appian , this event was an opportunity to gather underwriting and broking leaders to not just share ideas but also to listen. Understanding where friction lies, what solutions are being trialled, and how firms envision the future of broker and underwriter collaboration in a rapidly changing market is crucial. To kick off the breakfast, attendees enjoyed delicious meals while listening to a case study. This presentation explored how automation between brokers and underwriters for singleton risks is driving 20% year-on-year business growth. The true power of automation lies in improving decision-making rather than merely speeding up existing processes. Evolving Needs in Underwriting and Broking Attendees discussed the growing need for forward-looking strategies in underwriting and broking as insureds adapt their technology implementations. Relying solely on historical data is no longer sufficient. Underwriters and brokers face pressure from increasing data complexities and uncertainties. One theme that emerged was the challenge of unlocking internal and external data—both unstructured and structured. Many shared frustrations regarding how to translate data and AI investments into operational effectiveness. The challenge of adopting new solutions became a central discussion point. Participants highlighted the disparity between the data needed to place the risk and the data required for broader organizational needs and reporting. Key Questions for Transformation No simple answers were presented for this digital and human transformation, which underscores the importance of these breakfasts as safe spaces to ask complex questions: What’s stopping us from fully operationalizing our tech investments? Is it the data, the tools, the people, or all three? Are we dedicating enough time to prepare underwriters and brokers for the future, or are we just asking them to adapt? How do we train, retain, and empower talent in a market where manual rekeying remains a daily challenge? Peer-to-Peer Insights What made the session exceptional wasn't just the informative content but the open peer-to-peer discussions. Attendees candidly shared lessons learned, challenges faced, and best practices that wouldn’t typically arise at conferences or panels. Hearing from others grappling with similar hurdles offered unparalleled value. There was consensus on several points, particularly that we cannot tackle all issues at once. Instead, small, meaningful progress is how true transformation is achieved. Why Attend a Camelot Executive Breakfast? If you're contemplating joining a Camelot Executive Breakfast, I encourage you to do so. Attend not to pitch but to learn. Build deeper relationships and better understand your clients, peers, or market stakeholders. For Appian , this experience provided genuine insights and reinforced the belief that the most valuable ideas often emerge over coffee and conversation, rather than through PowerPoint presentations. This ethos reflects Edward Lloyd's original vision—a community grounded in meaningful dialogue and collaboration.

In today’s fast-paced business world, evaluating project viability is crucial for making informed decisions. It allows businesses and organizations to assess whether an idea or project is worth pursuing. Without thorough evaluation, companies run the risk of wasting time and resources on ventures that could lead to financial loss. This post will explore the elements of project viability and provide practical insights for better decision-making. Understanding Project Viability Project viability refers to the potential success of a project based on various criteria such as economic, technical, legal, operational, and scheduling factors. It is the stepping stone for organizations looking to implement new initiatives or investments. Evaluating project viability helps teams identify the risks involved, the required resources, and the expected returns. This ensures that all potential projects are thoroughly assessed before any commitment is made. Through a comprehensive analysis, businesses can decide whether to proceed with a project, modify it, or abandon it altogether. For example, a tech startup may assess the viability of launching a new software product by analyzing competitor offerings and market conditions, ultimately deciding whether their project is likely to succeed. The Importance of Evaluating Project Viability When projects remain unassessed, organizations can find themselves caught in uncharted waters. Evaluating project viability offers several benefits: Resource Allocation : It enables companies to allocate resources effectively. Understanding the viability of a project helps businesses assign the right budget, manpower, and time frame. Risk Management : Evaluating viability identifies potential challenges ahead of time. This proactive approach allows organizations to develop strategies to mitigate risks. Enhanced Decision Making : Information gained from viability assessments leads to better transparency and clearer decision-making processes. Increased Confidence in Investment : Investors feel more secure knowing that a project has undergone a thorough evaluation process, increasing their likelihood of funding the venture. According to a recent survey, organizations that conduct project evaluations are 60% more likely to succeed than those that do not prioritize this critical step. What are the Five Types of Feasibility Studies? Conducting feasibility studies is a foundational aspect of evaluating project viability. There are five primary types of feasibility studies that organizations can undertake: Technical Feasibility : This study assesses the technology required for the project, examining whether the current technological environment can support the project’s goals. For example, a company launching a mobile app must evaluate if its development team possesses the right technical skills. Economic Feasibility : Economic feasibility studies analyze the potential financial impact of a project. This includes measuring costs, benefits, and return on investment (ROI). Organizations often conduct a cost-benefit analysis to determine if the project justifies the investment. Legal Feasibility : This study evaluates the legality of the proposed project. It ensures that the project adheres to applicable laws and regulations. A real estate development project, for instance, must consider zoning laws and environmental regulations to assess its legal compliance. Operational Feasibility : Operational feasibility assesses how well the project aligns with the organization's operational functions. It reflects on whether current processes and systems can support the new initiative and how it will impact daily operations. Scheduling Feasibility : This study examines the timeframe required for project completion. It helps determine whether the project can be completed within the desired schedule constraints. Delays can lead to increased costs and resource strain. By evaluating these five types of feasibility, organizations gain a comprehensive understanding of their project’s viability. Steps for Evaluating Project Viability Evaluating project viability requires a systematic approach. Here are the key steps organizations should follow: 1. Define Project Goals and Objectives Clarity starts with clear project goals. Define what you aim to achieve in terms of deliverables, timelines, and success metrics. This establishes a foundation for effective evaluation. 2. Conduct a Market Analysis Analyze the market conditions surrounding the project. Identify competitors, market demand, and customer needs. A well-rounded market analysis helps determine the potential success of your project. 3. Perform a Risk Assessment Assess potential risks associated with the project. Consider external factors such as economic fluctuations, shifting consumer preferences, or regulatory changes. Developing a risk matrix can help visualize the severity and probability of risks. 4. Prepare the Necessary Feasibility Reports Compile reports focusing on key types of feasibility, such as technical, economic, legal, operational, and scheduling. These reports should summarize findings and provide data that supports or contradicts the project’s viability. 5. Seek Stakeholder Feedback Engaging stakeholders is vital. Gather input from key personnel, including team members, executives, and external partners. Their insights can provide valuable perspectives you may not have previously considered. 6. Make an Informed Decision Using all the information gathered, decide whether to proceed with, tweak, or shelve the project. Ensure that the decision aligns with both organizational goals and resource capabilities. By following these steps, organizations can systematically evaluate a project’s viability, minimizing risks and maximizing potential returns. Utilizing the Investment Feasibility Study One essential tool in evaluating project viability is the investment feasibility study . This study assesses a project's financial viability and potential profitability. It provides insights into confirming whether an investment is worthy, guiding decision-makers to choose projects that align with their strategic objectives. For instance, a company considering expanding its product line can conduct an investment feasibility study to evaluate the costs associated with production, marketing, and distribution. The study would also examine projected revenues, ensuring that the investment makes sense in the larger financial picture. 1. Crafting the Investment Feasibility Study To create an investment feasibility study, incorporate the following elements: Cost Analysis : Detail all projected costs associated with the project. Revenue Projections : Provide forecasts regarding income and financial performance. Break-even Analysis : Identify when the project is expected to become profitable. The final report should serve as a comprehensive summary that aids in making well-informed decisions. Final Thoughts on Project Viability Evaluation In conclusion, evaluating project viability is not just a best practice; it is essential for successful project management. By understanding the importance of feasibility studies, following systematic evaluation steps, and leveraging tools like the investment feasibility study, organizations can make informed decisions that lead to successful outcomes. By prioritizing these evaluations, businesses can mitigate risks, allocate resources effectively, and enhance overall project success rates. Remember, the key to navigating the complexities of project management lies in thorough evaluations, allowing you to pursue only the most viable projects in today’s competitive landscape.

In today's fast-paced world, businesses are faced with unprecedented challenges and opportunities that arise from technological advancements. As we transition deeper into the digital age, companies must evolve their digital strategies to stay relevant and competitive. This blog post outlines how organizations can adapt through strategic change, focusing on digital transformation and actionable steps to embrace this change. Understanding Digital Strategy Digital strategy involves the integration of digital technologies into every aspect of a business. It influences how a company operates and engages with customers. A robust digital strategy encompasses everything from online marketing and social media engagement to analytics and customer experiences. The rise of the internet and mobile technology has redefined customer expectations. Nowadays, clients seek personalized experiences and instantaneous service. Businesses that adapt to this shift tend to improve their customer satisfaction and operational efficiencies. According to a report by McKinsey, companies with proactive digital strategies are 2.5 times more likely to receive high customer engagement scores. The key to this transformation is understanding the full potential of digital tools and leveraging them effectively. The Importance of Strategic Change Strategic change is crucial in adapting to the digital age. It involves reevaluating and modifying business strategies to better meet evolving consumer needs and industry standards. Without it, companies risk falling behind their more agile competitors. For example, consider a traditional retail store that once relied on foot traffic for sales. To thrive, it must pivot to include online sales platforms, integrate social media strategies, and implement data-driven marketing campaigns. Firms that successfully execute strategic changes can harness the power of technology to reach broader audiences and improve profitability. What are Digital Transformation Services? Digital transformation services refer to a range of offerings designed to help organizations navigate their digital change journey. These services can include consulting, implementation, and strategic planning tailored to a company’s specific needs. For example, businesses may turn to digital transformation services to better understand how to optimize their operations using cutting-edge technology. Firms such as Camelot Marketplace provide case studies and insights that help companies identify the right strategies and technologies for their objectives. A thorough evaluation of these services often reveals the best pathways for transforming business processes. Key Components of a Successful Digital Strategy Creating an effective digital strategy requires consideration of several key components. Below are essential elements to keep in mind: 1. Customer Experience Focus Understanding your customers is the backbone of any successful strategy. Businesses must continually adapt their offerings based on customer feedback and behavior trends. Techniques like user experience (UX) research and customer journey mapping help identify pain points and enhance the overall customer journey. 2. Data-Driven Decision Making Utilizing data analytics is fundamental for creating a solid digital strategy. Companies should invest in tools that collect, analyze, and interpret data. This information helps in identifying market trends, customer preferences, and areas for improvement. 3. Seamless Integration of Technology Adopting new technologies should not be an isolated effort. A successful digital strategy ensures that all systems are integrated, allowing for smooth data flow and communication across departments. Technologies such as CRM systems, AI chatbots, and project management tools should work together harmoniously. 4. Agile Adaptation In a rapidly changing digital landscape, flexibility is key. Businesses need to adopt agile methodologies that allow them to pivot quickly in response to market changes or customer needs. This usually results in faster project completions and an overall more dynamic work environment. 5. Continuous Learning and Improvement Training and development opportunities for employees are vital. As new technologies emerge, it's important that staff are equipped with the knowledge and skills to utilize these tools effectively. Encourage a culture of continuous learning to remain competitive and innovative. Embracing Change in Your Organization Institutionalizing change can be daunting. However, it is essential for long-term sustainability. Here are actionable steps to embrace change within your organization successfully: Leadership Buy-in : Successful transformations begin at the top. Ensure that leadership is committed to digital strategy development. Engage Employees : Include your team in the change process. Solicit input and feedback to foster a sense of ownership and reduce resistance. Set Clear Objectives : Define clear goals and KPIs that align with your digital strategy. This will help track progress and ensure accountability throughout the organization. Pilot Programs : Launch pilot programs to test new strategies on a smaller scale. This approach allows you to measure effectiveness before a full roll-out. Communicate Effectively : Maintain open lines of communication throughout the transformation process. Transparency promotes trust and encourages collaboration. The Future of Digital Strategy The future of digital strategy includes a focus on emerging technologies like artificial intelligence, machine learning, and blockchain. Be prepared to continuously assess how these developments can integrate into your digital transformation efforts. Data privacy and ethical considerations will also play significant roles in shaping how businesses operate. With increasing scrutiny on data usage, companies must adopt strategies that prioritize customer trust and compliance. Ultimately, adapting to the digital age with strategic change requires a commitment to staying informed, flexible, and customer-centric. Businesses that successfully navigate these transitions will not only survive but thrive in an ever-evolving landscape. Taking the Next Steps Now is the time to begin your journey to digital transformation. Assess your current digital strategy and identify areas for improvement. Explore reputable digital transformation services to gain comprehensive support in realizing your objectives. Fostering a culture of innovation and adaptability will propel your business into the future, ensuring that it remains at the forefront of your industry. Embrace the digital age with a proactive mindset, and your organization will be well-equipped to face the challenges and opportunities that lie ahead.

Tracker Website:- https://www.tracker.co.uk/ Linkedin:- https://www.linkedin.com/company/tracker-network-uk-ltd- Tell us a bit about the history of your company, number of employees, when the company was founded etc:-  Tracker has been leading the way in the field of stolen vehicle recovery since 1993. With over a million market-leading security devices fitted to vehicles including passenger cars, motorcycles, HGVs, LCVs and plant and construction equipment. Together with the police, Tracker has to date recovered over £630 million worth of stolen vehicles and continues to recover on average £2 million worth of stolen vehicles each month. What are the main services you offer your customers? - Stolen vehicle Recovery  Describe your perfect target customer or business problem:- Insurers/MGA’s and Brokers that are suffering with vehicle theft, or unable to write business that includes anything considered out of the norm in terms of risk.  Provide some examples of recent projects/professional high points that you’ve worked? We’ve just finished the initial phase of a project with Toyota and Lexus in the UK installing our VHF (Very High Frequency) units to high-risk vehicles across multiple model years and product architectures.  Brief details about upcoming projects? We’ve just launched a very exciting project with the team at Percayso in which they are now hosting Tracker data, allowing Insurers to access this at point of quote  (POQ) or as part of its Policy Intelligence service.Working with Percayso, and by extension more insurance providers, means that drivers who invest in leading recovery support may now have this risk mitigation recognised with lower premiums. How do you hear about Camelot and the services we provide?  Through industry figures  Why did you choose to partner with Camelot? Due to their extensive network and reputation in the Insurtech world. What have been the highlights / benefits of being a member of Camelot? Enjoyed the Christmas event and the post Insurtech Insights party! We have also met lots of interesting people.  Tell us one interesting fact about your company? We’re the only SVR (Stolen Vehicle Recovery) company to have aformal partnership with all of the UK police forces - our kit is in over 2000 police cars and all police helicopters and helped the police close over 60 chop shops last year!  Anything else you want to add? 👏 We’ve just been shortlisted for tech initiative of the year:  👉 Tracker’s most recent chop shop article: https://www.express.co.uk/life-style/cars/2023242/police-chop-shop-stolen-vehicle-crime-tracker

What is your role now since leaving corporate life? I am a Contract Actuarial Consultant applying new thinking and mature experience to discover rabbits (elegant simple solutions hidden in plain sight). How long have you been an expert of Camelot?   Since 2019 Have you been a panel expert on any Road Tests? I have been an Expert on several and the focus on practicality always gives me useful new insights. I take secret pleasure in seeing David Clamp (CEO of Camelot) ruthlessly clamp down on us to contribute, but keep it brief.  Are you a leader or a member of a Camelot Special Interest Group?   I joined several SIG’s (Special interest groups) early on and it brilliantly introduced me to some very insightful experts, and made Camelot feel like a home, not a network. Area of expertise Actuarial Scientist Highest/proudest most recognisable previous role Vice President and Associate Actuary at AIG Global Finance How long have you been doing this subject/area 1985 What is your company name?   Emerald Lake Consulting What is your LinkedIn profile URL?  https://www.linkedin.com/in/chris-smerald/ Please can you provide some examples of recent projects/professional high points that you’ve worked on? Established a full GMM implementation of IFRS 17 with its own models and no consultants. Current member of the CAS research council. Best practice underwriting model development at AIG Owned AIG’s worldwide capital model reserve risk parameterisation. 14 years London Market Pricing. Frequent conference speaker on complex problem solving and communication. Business Owner of large data transformation project Developed a unique risk management framework that empowered staff. Recognised thought leader within pricing, reserving and analytics. What is your unique selling point? What makes your business approach unique?  I find rabbits -elegant, simple solutions hidden in plain sight-which breed step-change improvements and multiply value across insurance organizations. I do this through: Experience:  30+ years extending actuarial science in pricing, reserving, risk, and analytics across diverse business lines, regions, and regulatory regimes. Business Partnership:  Bridging actuarial rigor with business priorities, seeing challenges from both the business owner’s and management’s perspectives. Research Insights:  Bringing fresh perspectives from language philosophy, statistical process control, AI, and systems sciences. The result: Breakthrough thinking that makes your models and processes clearer, more efficient, and more adaptable-delivering lasting value in a rapidly changing insurance landscape. Do you have a Favourite quote? Wittgenstein PI 121: A main source of our failure to understand is that we don’t have an overview of the use of our words. – our grammar is deficient in surveyability. A surveyable representation produces precisely that sort of understanding which consists in seeing connections. Hence the importance of finding and inventing intermediate links. Any professional goals for the upcoming year?  Too many: Getting my actuarial practice certificate Making Systems Sciences and Statistical Process Control mainstream in insurance Co-creating a self-organising process at the Casualty Actuarial Society to discover new research priorities Improving my Python and LLM programming skills as part of my International RTL participation Find a new niche as a seed innovator in insurance Contribute spark ideas to the International Society for Systems Sciences towards a general systems theory Get more involved with the UK Values Alliance And… Last but not least, how does being an expert of Camelot help you/or add value to your business? It keeps me fresh and challenges me to be relevant to those outside my profession

What is Your Role Now Since Leaving Corporate Life? I’m a Change Consultant and the Director of my own company, Quomentum. I established this company eight years ago. My focus is on leading change initiatives for regulated companies, ensuring they achieve the right outcomes. My mission is simple: make change as easy as possible for organizations while delivering lasting benefits. My Expertise in the Insurance Sector I joined the Camelot community in November 2024, and I am eager to expand my network. In just a short time, I've made valuable connections and attended several networking events. These experiences have provided me with insights into the insurance world and how to navigate its complexities. Panel Expert on Road Tests Yes, I’ve participated in a Go-to-Market workshop with a new partner at Camelot. The aim was to introduce their digital services to the UK insurance industry. During this workshop, we provided sector overviews and strategic advice to shape their market approach. The feedback from the client was exceptional. My experience didn’t stop there. I also participated in a Road Test with a multinational IT services and consulting company. Here, I was part of a panel of Camelot experts tasked with testing their go-to-market proposition and offering constructive feedback. Leadership Role in Camelot Special Interest Group I recently joined the Change & Transformation Special Interest Group (SIG) and have taken on the role of SIG Lead. I look forward to getting more involved in this area and nurturing a robust community of practice. Area of Expertise Change & Transformation Career Highlights: Proudest Achievements Throughout my career, I have held significant roles that shaped my expertise. One of the most recognizable was serving as the Head of Project Delivery at Elexon. My experience spans over 30 years in regulated industries, with nearly 20 years focused specifically on change management. Recent Projects and Professional High Points Here are a couple of recent projects that showcase my expertise: I led a Business Process Outsourcing (BPO) program for a global re-insurer focused on operational efficiency. This project successfully transitioned six business service workstreams to the outsourcing partner across two offshore locations. I also established a new service management function, including governance and service levels, to monitor performance effectively. Training for over 30 Business Managers on the new operating model was essential. Additionally, I managed the transition of services from Malaysia to India and oversaw the formal closure of the insurer’s branch in Kuala Lumpur. For another global re-insurer, I led a complex regulatory program to ensure compliance with Operational Resilience and Third Party Risk Management regulations. This initiative minimized impact on customers and the firm during severe disruption incidents. I successfully delivered changes required to comply with five new financial regulations by the regulatory deadline. The Board recognized my efforts, specifically praising the program's execution and communication. Unique Selling Point: Why Choose Quomentum? Quomentum adopts a unique 360° approach, blending strategy, delivery, and people management to lead successful change initiatives. We balance the big picture with meticulous attention to detail, making transitions as seamless as possible for all involved. Our aim is simple: drive enterprise-wide initiatives that align with C-suite vision and ensure effective governance. Inspirational Quotes I Live By When overthinking or procrastinating, I remind myself: “Don’t think, don’t try, just do.” - Raymond Bradbury If I'm facing a confidence challenge, I ask: “What’s the best that could happen?” - Lauren Currie A Stoic principle that guides my decisions is: “If it is not right, do not do it; if it is not true, do not say it.” – Marcus Aurelius Professional Goals for the Upcoming Year I’m thrilled to announce that I’ve just secured a new contract for Quomentum. This opportunity excites me, and I plan to post updates on LinkedIn soon! My commitment to learning in the change and transformation sector remains strong, as every day offers new lessons. Additionally, I’m eager to explore further advancements in AI technology and its application in our field. The Value of Camelot Membership Being part of the Camelot community has provided immense value to my business. It’s an excellent platform for connecting with professionals who share various experiences and expertise. The networking and learning opportunities, especially at free events, have been invaluable. Engaging with industry leaders at these gatherings adds a dynamic dimension to my career, fostering a sense of community. Not only has networking led to exciting opportunities, but I’ve also taken on short paid consulting gigs, further enriching my experience. The Camelot Consulting branch presents additional prospects going forward. In summary, the journey from corporate life to leading Quomentum has been both challenging and rewarding. The connections made and experiences gained through Camelot will undoubtedly play a critical role in the growth and success of my business.